- Reinstall the WIA Driver. Right-click the Start button and selecting the Device Manager, which will open the window in the snapshot directly below.
- If not, try each of these steps and see if they fix the problem: Turn off your scanner, disconnect it from your computer, turn it back on, and reconnect it. Restart your computer. Reinstall your scanner's drivers. Google '(model number) drivers' if you need to find them. In your profile settings, try switching between WIA and TWAIN.
How do i fix the camera? I've installed imaging devices (260ci WIA Driver USB) and ran the hardware scan and update and still the camera is not working. Hp Pavilion, 64 bit, Windows 10, This thread is locked. Help repair uninstall Web Cam laptop not working after Windows 10 Ten Install on any Computer. This will work with any brand (Gateway Dell Lenovo HP Acer As.
I can't select my scanner
TWAIN or WIA driver has not been chosen as the primary source in your scanning application. Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings and then Select to select the Brother TWAIN/WIA driver. Support & Download page of KYOCERA DOCUMENT SOLUTIONS INC. Dedicated service experts from Kyocera will globally support you in installation and daily operations for our products, while becoming the trusted long-term partner.
Try each of these steps and see if they fix the problem:
- Make sure your scanner is plugged in, turned on, and connected to your computer.
- Make sure you have your scanner's drivers installed. Google '(model number) drivers' if you need to find them.
- In your profile settings, try switching between WIA and TWAIN.
I get an error when scanning
First, look at the error and see if it gives you enough information to understand why it's happening. If not, try each of these steps and see if they fix the problem:
- Turn off your scanner, disconnect it from your computer, turn it back on, and reconnect it.
- Restart your computer.
- Reinstall your scanner's drivers. Google '(model number) drivers' if you need to find them.
- In your profile settings, try switching between WIA and TWAIN.
- If you're using TWAIN, go to your profile settings, click Advanced, and try different TWAIN Implementations.
Brightness/contrast don't work
Go to your profile settings, click Advanced, and check 'Apply brightness/contrast after scan'.
The left side of my scan is cut off
Go to your profile settings, click Advanced, and try checking 'Offset width based on alignment (WIA)'.
When I print my scanned images they are too big
Go to your profile settings, click Advanced, and check 'Stretch to page size'.
The page size selection doesn't work
Go to your profile settings, click Advanced, and check 'Crop to page size'.
When I duplex scan every other page is flipped
Go to your profile settings, click Advanced, and check 'Flip duplexed pages'.
If NAPS2 gives you an error message, you may be able to find more details in the error log.
Location
For installed versions of NAPS2, the error log is located at:
For example, if your Windows username is John, it would be:
For portable versions of NAPS2, the errorlog.txt file is located in the Data folder.
Use
If you are technically inclined, you can look at the contents of the errorlog.txt file yourself to try and determine the issue. If you need help with it, or think the error is a bug in NAPS2, you can file a ticket and upload the error log as part of the ticket.